Customer support service

Our support team is always ready to help you:

responds promptly to any user inquiries;
assists in resolving disputes between participants and exchangers;
reviews requests to add new exchangers to the monitoring list;
carefully studies your feedback and suggestions.

We highly value your feedback and are constantly improving our service to make it even more convenient, secure, and useful. Fill out the form below, and we will contact you shortly.

Your opinion helps us develop and maintain the quality of service you can trust.

Form for your questions and suggestions

How to submit a request to add an exchange to monitoring

To add your exchange to our monitoring service, go to the “Add a new exchange” section and fill out the form.

If you find a discrepancy between the exchange rate on the exchange website and our monitoring service.

Please fill out the form for your questions and suggestions and indicate the URL of the exchange where you noticed the rate discrepancy.

The exchange was blocked by the exchanger due to an AML check.

In this situation, you should follow the exchange's instructions and provide the data they request.

The exchange requires an additional payment to complete the transaction.

Do not make any additional payments. The exchange service must either complete the exchange at the agreed rate or return your money. If this does not happen, they are likely to be scammers.

The exchange process is being delayed by the exchanger.

Contact the exchange's support team to speed up the process. If there is no response, leave detailed negative reviews on all available platforms — this may help speed up the exchange.